New computer and need to install Goalscape

Brian Thompson's Avatar

Brian Thompson

11 Feb, 2020 09:56 PM

I purchased a new Macbook, and I went to downlaod Goalscape. It asked me to install AdobeAir, which I did. When I download Goalscape and try to install, it tells me the file is damaged and cannot be opened.

I have redone the steps twice but get the same results.

Is the current version compatable with Catalina?

  1. Support Staff 1 Posted by Richard Parslow on 11 Feb, 2020 10:18 PM

    Richard Parslow's Avatar

    Hello Brian

    Sorry you have had trouble.

    Fortunately, despite the error message you are seeing, the issue is not due to Adobe AIR (or the Goalscape Desktop installer file) being 'damaged'; it is just that your Mac Catalina OS has quarantined Flash. So the solution is to de-quarantine Flash using the Terminal: simple step-by-step instructions are on our Known Issues page under 'Issues with Adobe AIR under macOS Catalina'.

    Keep achieving great goals!


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