DLL problem

Marcelo Kuramoto's Avatar

Marcelo Kuramoto

30 Dec, 2020 11:18 AM

I have tried to install the file "GoalscapeOnline-install.msi" but I received a message error regarding a DLL: "A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.". Please see the image attached.

Can you help me to solve this problem?

  1. 1 Posted by Marcelo Kuramot... on 30 Dec, 2020 11:23 AM

    Marcelo Kuramoto's Avatar

    I was able to solve this matter running CMD as an administrator and from CMD run the "GoalscapeOnline-install.msi". It worked.

  2. Support Staff 2 Posted by Richard Parslow on 30 Dec, 2020 11:34 AM

    Richard Parslow's Avatar

    Hello Marcelo

    Sorry you had trouble – and thanks very much for posting your follow-up with your solution. The 'DLL required' issue is due to security settings in your OS (or LAN), so selecting the 'Install only for me' option in the installation dialog would also have worked.

    We are glad everything is working OK for you now.

    Keep achieving great goals, stay safe and have a marvellous '21!


  3. 3 Posted by mrkuramoto on 30 Dec, 2020 03:34 PM

    mrkuramoto's Avatar

    I managed the situation. Thank you!!!!!

  4. Richard Parslow closed this discussion on 15 Jan, 2022 01:37 AM.

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