Cannot sign in to Goalscape using iOS app

Niek van der Donk's Avatar

Niek van der Donk

01 Jan, 2021 01:42 PM

Using iOS 14.2 on an iPhone X I cannot get past the sign in screen. I fill in my email adresss and password and press “Sign in”. After that the app just stalls and after a while returns to an empty login screen.

  1. Support Staff 1 Posted by Richard Parslow on 01 Jan, 2021 01:53 PM

    Richard Parslow's Avatar

    Hello Niek

    Thanks for the your feedback – sorry you are having trouble with the Goalscape Mobile iOS app.

    We are aware of an issue where the app does not open correctly on initial startup (spinning 'Progress' wheel). If that is what you are seeing please try the following:

    1. Uninstall the Goalscape Mobile app and reinstall it from the App Store

    2. Start the app: if you still see the spinning 'Progress' wheel, switch to the Home screen, then back to the Goalscape Mobile app.

    I confirm that I have already escalated this issue to our development team: they will investigate and post here with any news.

    All the best – and stay safe


  2. Support Staff 2 Posted by Richard Parslow on 02 Jan, 2021 12:37 PM

    Richard Parslow's Avatar

    Quick follow-up: if you are using the iOS 'add password from keychain using face recognition' feature, please instead paste your password into the field on the sign-in screen. If that resolves the issue for you please let us know.


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