New subgoal is not drawn properly

Thomas Seidl's Avatar

Thomas Seidl

06 Jan, 2021 03:22 PM

Hi Goalscape team,

when inserting a new subgoal, the new one(s) remain hidden until I go backward and forward in my hierarchy. The image may help to demonstrate the problem. I focused on a subgoal in my hierarchy and used the "+ new subgoal" button.

Thanks and best regards

  1. Support Staff 1 Posted by Richard Parslow on 06 Jan, 2021 03:36 PM

    Richard Parslow's Avatar

    Hello Thomas

    Sorry you have had trouble; thanks for contacting us about it.

    The issue is due to a redraw error: if simply changing the Focus (double-click on the miniature to go to Main View, then Focus on 'KDD2' again) does not make the goal map appear correctly, I am afraid that right now the only way to 'reset' it is to Exit and Restart the Goalscape Online app.

    We are implementing a 'Reload' button that will resolve any such errors without requiring a restart (similar to refreshing the browser page in the old web application), and we are hoping to include that feature in the next updates.

    All the best


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