I tried to reactivate my account, and it says cancelled - Can I have it back please?
I updated my payment details, and now cannot access the account. I tried to reactivate my account, and it says cancelled - Can I have it back please?
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Support Staff 1 Posted by Richard Parslow on 29 Jan, 2021 12:05 PM
Hello Lee
Welcome back!
OK, done: usually after a subscription cancellation you would need to purchase a new subscription on our Plans and Pricing page. In this case however we have reactivated your subscription for you (and reinstated the recurring billing agreement).
So your new monthly subscription is running now and will renew automatically unless you cancel it (or your registered card expires). You should just have received the relevant confirmation email (from [email blocked]) with a copy of the paid invoice.
If you are currently signed in to Goalscape Online (using the new app!) you will just need to sign out and back in again for the change to take effect.
Keep achieving great goals, stay safe – and have a marvellous '21!
Richard