Can't swith between screens

marcel.planb's Avatar


03 Mar, 2021 05:15 PM

I work with HP Zbook tocuchscreen with stylus and have got a second screen.

I downloaded the GS app.

Problem is: I can't transfer the GS-app to the other window.

The screens have a different resolution

  1. Support Staff 1 Posted by Richard Parslow on 03 Mar, 2021 05:27 PM

    Richard Parslow's Avatar

    Hello Marcel

    The Goalscape Online app should work fine in any display size and resolution.

    Please could you provide details of the screen (size and resolution) on which it does not appear, and what happens when you try to switch screens (screenshots are always useful).

    If simply restarting the app does not work for you, please try uninstalling it and reinstalling it – and when you install it, please select 'Install for Everyone' when you are offered that option.

    All the best


  2. 2 Posted by marcel.planb on 03 Mar, 2021 07:39 PM

    marcel.planb's Avatar

    I will check the resolutions

    Hp Zbook 3840 * 2160
    Samsung 23 inch; 1920 * 1200

  3. Support Staff 3 Posted by Richard Parslow on 03 Mar, 2021 08:11 PM

    Richard Parslow's Avatar

    Great, thanks – we will try to reproduce the error and post here with any news.



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