Can't swith between screens
I work with HP Zbook tocuchscreen with stylus and have got a second screen.
I downloaded the GS app.
Problem is: I can't transfer the GS-app to the other window.
The screens have a different resolution
Discussions are closed to public comments.
If you need help with Goalscape please
start a new discussion.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
Support Staff 1 Posted by Richard Parslow on 03 Mar, 2021 05:27 PM
Hello Marcel
The Goalscape Online app should work fine in any display size and resolution.
Please could you provide details of the screen (size and resolution) on which it does not appear, and what happens when you try to switch screens (screenshots are always useful).
If simply restarting the app does not work for you, please try uninstalling it and reinstalling it – and when you install it, please select 'Install for Everyone' when you are offered that option.
All the best
Richard
2 Posted by marcel.planb on 03 Mar, 2021 07:39 PM
I will check the resolutions
Hp Zbook 3840 * 2160
Samsung 23 inch; 1920 * 1200
Support Staff 3 Posted by Richard Parslow on 03 Mar, 2021 08:11 PM
Great, thanks – we will try to reproduce the error and post here with any news.
Best
Richard