account access problem

Jeremy Gandrez's Avatar

Jeremy Gandrez

12 Apr, 2021 02:46 AM


I'm not happy about your service there is always a problem of connection servo / API or whatever else.

Can you solve the problem it happens almost each time i want to connect to my account so i'm getting really tired about it and thinking about cancelling my account after many years

Jeremy Gandrez

  1. Support Staff 1 Posted by Richard Parslow on 12 Apr, 2021 10:32 AM

    Richard Parslow's Avatar

    Hello Jeremy

    Sorry you have had trouble – thanks very much for sending that screenshot.

    That 'Client Version Problem' message simply means that you are using an old version of the Goalscape Online app. You can download the latest version here: then the app will connect correctly and you can continue to enjoy using Goalscape.

    You will also be pleased to know that Goalscape Online now has an Autoupdate facility: whenever an update is available you will see a notification when the app starts (and you can check for updates any time using the new menu option).

    If you need anything else please post again.

    Keep achieving great goals – and stay safe

    PS Remember that your Goalscape username is your Gmail address (not the one you are using to post here). That address is definitely on our mailing list: you should have received our recent newsletter, which announced this latest change and contained the Download link. So if you are not seeing our newsletters in your Inbox please check your spam filter – you can also add '[email blocked]' to your Contacts to avoid missing any more important notifications in future.

  2. Support Staff 2 Posted by Richard Parslow on 14 Apr, 2021 10:04 AM

    Richard Parslow's Avatar

    Hello Jeremy

    Did you manage to enforce the latest version of Goalscape Online?

    If not, please try uninstalling the Goalscape Online app, then reinstall the latest version. If that does not work, you will need to clear your registry: the instructions for doing this are in our Knowledge Base under Resetting Registry and Preferences.

    Please let us know if that works for you – if not, please confirm the version of macOS you are running and how you connect to the internet (direct Ethernet/WiFi or via a LAN).

    All the best


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