Unclear subscription
Hi,
I was thinking about upgrading my free account to the 6$/month unlimited version. But:
- during my test phase, the app on my iPhone did not sync anymore. And in general the iPhone app seems to be very, very basic and as I use the iPhone much more often than my Mac, I would hope to get more functionality on the mobile phone when paying 6$ per month
- the payment model is a bit "in the dark". I am signing in with my credit card to something which I cannot really manage. Only after I searched here in the Q&A I found somewhere the remark, that I will be able to cancel my subscription in the Account section of the app. But this is too intransparent. How can I trust that this option will appear? How do I avoid infinite payments?
Therefore I now decide not to upgrade. If the payment method becomes more professional, I will consider....
Matthias
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Support Staff 1 Posted by Richard Parslow on 10 May, 2021 04:37 PM
Hello Matthias
Sorry for any confusion – thanks for contacting us about this.
The Goalscape Mobile app is a free companion app for the main Goalscape Online app: it syncs with your Online projects to deliver daily goals and tasks to your mobile device (any Android or iOS phone or tablet). Right now it uses an indented text hierarchy – like the Goal List in the main Online app. There is currently a Known Issue with push notifications: any changes you make in the Mobile app are though still saved on the server – and they will appear the next time you sign in using the main Online app (and vice versa).
With the next major upgrade (to Goalscape 3.0), Goalscape will be a fully cross-platform app, which will support the 'goal map' UI on mobile devices as well as on desktop and laptop computers. We are expecting to release a beta version in a few weeks.
As a Free user you can create 1 Online project (30 goals maximum) and share it with anyone you like. The Online Unlimited subscription ($6 per month or $66 per year) allows you to create an unlimited number of projects of unlimited size and share them with others.
You can indeed cancel the Online Unlimited subscription any time. Once you have purchased, you will have an account on our payment system, accessible via the customer portal. The link to the portal is on our homepage and in the footer of every page of our website – and you can also access it from within Goalscape Online itself (after you purchase, the 'Upgrade' button in the Preferences screen changes to 'Manage account' and opens the portal). Any such cancellation will take effect on the following renewal date.
There are more details about Goalscape Online in the attached pdf. If there is anything else you need to know, please post again.
Enjoy the journey – and stay safe
Richard