Justin von Eberstein's Avatar

Justin von Eberstein

07 Jul, 2021 08:12 PM

I posted once before regarding text not minimizing within a segment and was asked to post a picture if it happens again (here is the pic).

System: Windows 7 Professional 64 bit

  1. Support Staff 1 Posted by Richard Parslow on 07 Jul, 2021 09:58 PM

    Richard Parslow's Avatar

    Hello Justin

    Yes, I remember that discussion. Sorry it is still happening – thanks very much for sending that screenshot.

    To help us to try to reproduce this error, please post again with the following details:

    • Make and model of your computer (so we can match the screen size and resolution)

    • Version of Goalscape Desktop installed: you can see this if you mouseover the 'Goalscape' logo at top left or click Goalscape Desktop > About Goalscape Desktop (you should also be able to click 'Check for Updates...' in that application menu).

    • A description of the steps that made it happen: does it appear when you first create the goal and enter a name, or does it affect some random goal when you change View (say)? And does the same error always occur when you repeat those steps?

    • The errant name text does not appear to be that of the selected goal – whereabouts in that project is the goal with that name? Is it the subgoal immediately above the selected one? If so, what happens when you mouseover that goal? (The full goal name should appear in a popup.)

    • In your previous discussion you said 'Saving, closing and reopening Goalscape solves the problem' (I presume you mean closing that project, not the whole Goalscape Desktop app). Please also try the following (which will force a redraw of the goal map):

      • Collapse some outer levels (click the down arrow on the Anchor Bar at 12 o'clock) – then the goals in the remaining 'full sized' levels will be bigger and there will be more space in their goal slices in the goal map.
      • Focus on the selected goal (or any other goal that has subgoals) by double-clicking it, then switch back to the Main View by double-clicking it again.
      • Resize the application window

    Your answers here will provide useful clues about where the error is occurring and how to fix it.

    Thanks for your patience and cooperation here


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