invitation email not received !(goalscape 3 beta)

alfaris's Avatar

alfaris

21 Oct, 2021 08:19 AM

hi,

i sent invitations to my team, none of them received any!
this problem is not listed in known issue list.

please advise
thanks

  1. Support Staff 1 Posted by Richard Parslow on 21 Oct, 2021 11:37 AM

    Richard Parslow's Avatar

    Hello Alfaris

    Thanks for contacting us about this.

    Goalscape 3.0 is still in closed beta: it is accessible only by our customers (Unlimited subscribers), not to Free users. So while you can share your goalscapes with other Unlimited users in Goalscape 3.0, you cannot share them with Free users, or create new Free user accounts for people simply by sharing a goalscape with them (as you can in the current Goalscape Online).

    • If you have been trying to create new Free user accounts by sharing goalscapes with people who do not already have a Goalscape account, you will have seen the 'Email does not exist in Goalscape' error (see screenshot).

    • If you have been trying to share goalscapes with existing Free users, their username may appear in the collaborator list; they will not though be able to login yet.

      Sorry that there is no error message when you attempt this invalid operation: when we release Goalscape 3.0 commercially we will of course support limited Free user access (and Sharing with existing and new Free users, with email invitations for the latter), as for the existing Goalscape Online. So we decided not to spend any development effort in implementing any additional explanatory popup warnings that only apply to the beta release.

      Note too that in the current Goalscape Online, the Invitation emails are only sent to new users (when you share a goalscape with someone who does not have a Goalscape account). When you share a goalscape with anyone who already has a Goalscape account (Unlimited or Free user), it just appears in their workspace (and if they are using Goalscape at the time they will see a popup message); they do not though receive a new email invitation.

    We are making some major changes to the way user accounts and goalscape sharing works, all of which need to be in place before the commercial release. We will let you know when they are ready.

    I trust that this clarifies the position – if you need to know anything else please post again.

    Cheers!

    Richard

  2. 2 Posted by alfaris on 21 Oct, 2021 11:48 AM

    alfaris's Avatar

    thank you, :)

  3. 3 Posted by alfaris on 21 Oct, 2021 12:10 PM

    alfaris's Avatar

    do you have an estimated time for when the free users can be invited to goalscape 3 please?

  4. Support Staff 4 Posted by Richard Parslow on 21 Oct, 2021 12:39 PM

    Richard Parslow's Avatar

    Hello Alfaris

    We operate agile development and never give release dates in advance. In this case, not only are we creating a completely new web application (with a new codebase), we are also updating the entire onboarding process and building a new website. So I can only tell you that we are expecting to do all this in the next few weeks, during which we will be releasing interim updates.

    All the best

    Richard

  5. 5 Posted by alfaris on 22 Oct, 2021 03:33 PM

    alfaris's Avatar

    Thanks

  6. Richard Parslow closed this discussion on 22 Oct, 2021 09:21 PM.

  7. alfaris re-opened this discussion on 03 Nov, 2021 07:41 AM

  8. 6 Posted by alfaris on 03 Nov, 2021 07:41 AM

    alfaris's Avatar

    Hi,

    When we will be able to send invitation for read-only users please? Is it in November?

    Thank you,

  9. Support Staff 7 Posted by Richard Parslow on 03 Nov, 2021 01:18 PM

    Richard Parslow's Avatar

    Hello Alfaris

    We are working on it!

    Richard

  10. Support Staff 8 Posted by Richard Parslow on 03 Nov, 2021 01:18 PM

    Richard Parslow's Avatar

    Hello Alfaris

    Please bear with us – we are working on it!

    Watch out for our announcements...

    Richard

  11. 9 Posted by alfaris on 05 Nov, 2021 05:08 AM

    alfaris's Avatar

    Hi,

    where I can see the announcements please?

    Thanks,

  12. Support Staff 10 Posted by Richard Parslow on 05 Nov, 2021 02:02 PM

    Richard Parslow's Avatar

    Hi Alfaris

    To start receiving our email announcements again you can re-subscribe to our newsletter mailing list here: http://eepurl.com/dlzZeT.

    We will of course also announce any major changes on our website.

    Cheers!

    Richard

  13. Support Staff 11 Posted by Richard Parslow on 13 Nov, 2021 03:00 PM

    Richard Parslow's Avatar

    Hello Alfaris

    We have just done a soft launch of the new Goalscape 3.0 app on https://goalscape.app. The beta site (https://beta.goalscape.app) now redirects to the new one; and any projects you created in beta will appear when you login.

    The new Login screen has a 'Register' link, so new users (and those with existing Online Free accounts) can now kick off a Free Trial in the web application. Once they have done so, you will be able to Share your goalscapes with them. Note though that as yet you cannot simply share a goalscape with a new user to create a new account for them (and generate the email invitation) – that's coming soon.

    There are a few other new features, fixes and tweaks – please let us know what you think!

    Best

    Richard

  14. 12 Posted by alfaris on 14 Nov, 2021 07:14 AM

    alfaris's Avatar

    Thanks :)

  15. Richard Parslow closed this discussion on 15 Jan, 2022 09:22 PM.

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