Copy & Paste online using Firefox

Pete Lindley's Avatar

Pete Lindley

30 Dec, 2021 10:46 AM

I can drag and drop the goal around, but I cannot copy and paste the goal. Error message appears saying "Access to clipboard denied - please update your browser preferences."

Any chance you can point me into the setting that needs tweaking.

  1. Support Staff 1 Posted by Richard Parslow on 30 Dec, 2021 11:44 AM

    Richard Parslow's Avatar

    Hello Pete

    Good to hear from you again – sorry you have had trouble.

    Yes, there is some glitch in Firefox that prevents access to the clipboard: in older versions of Firefox there was a popup where you could select 'Block/Allow access to the clipboard'; in the latest version though, 'Block' seems to be selected by default and this cannot be changed. We are urgently investigating a workaround for this.

    I am happy to say that the Goalscape web app works perfectly in all other major browsers though. So in the meantime we recommend that you use Google Chrome or Microsoft Edge – both work well under either Windows or macOS.

    We will post here with any news about the Firefox anomaly.

    All the best

    Richard

  2. 2 Posted by Pete Lindley on 30 Dec, 2021 11:49 AM

    Pete Lindley's Avatar

    Hi Rich,
    hope all is well at your end mate.
    Yeah I've looked in the about:config but couldn't see anything. I'll have to try some sort of work round for now.

    Pete

  3. Support Staff 3 Posted by Richard Parslow on 16 Mar, 2022 10:09 PM

    Richard Parslow's Avatar

    Hi Pete

    Sorry it has taken so long to follow up here – and in fact the fix for this was found by another customer (another big Firefox fan).

    The Firefox message 'Access to update your Preferences' is correct; the relevant setting is hidden in the Config area though. The steps to update them are:

    1. In Firefox, enter 'about:config' in the address bar

    2. Click 'Accept the Risk and Continue'

    3. In the Search field, enter 'clipboard' (or just 'clip')

    4. Find the following 3 settings and change them to 'true':

      dom.events.asyncClipboard.clipboardItem

      dom.events.asyncClipboard.read

      dom.events.testing.asyncClipboard

      See screenshot.

    Now you will be able to C&P goals in the web app in Firefox.

    For the full background check out Gregg's Public post.

    Cheers!

    Richard

  4. 4 Posted by Pete Lindley on 16 Mar, 2022 10:12 PM

    Pete Lindley's Avatar

    Ah, well done Rich. Thanks for getting back to me on this. Will have a look later.

    Kind Regards

    Pete Lindley
    “Building Railways is a Team Effort.”

    Managing Director
    SigTech Rail Consultancy Ltd
    M: +44 (0) 7951 250533 | Office: +44 (0) 1303 764344 | LinkedIn<https://www.linkedin.com/feed/hashtag/sigtechrail/>
    W: https://www.SigTechRail.co.uk<https://www.sigtechrail.co.uk/>
    Registered Office: Dane Rise, Dog Kennel Lane, Lyminge, Kent. CT18 8ER
    Company No. 10319853. VAT No. 250 657 115
    [cid:[email blocked]]

  5. Support Staff 5 Posted by Richard Parslow on 16 Mar, 2022 11:07 PM

    Richard Parslow's Avatar

    Hi Pete

    If you have any trouble finding those settings please post again – ideally with a screenshot of about:config with 'clip' in the Search field.

    In case you missed it, we released a new update this morning, with a few new features:

    • Invite New User by Sharing, with email notifications (which also now go to invitees who already have an account, as well as new users).

    • Customization options in the Focus sidebar for Date and Progress

    • Intercom integration

    • Open in a new tab (option in ellipsis menu in Home screen)

    Cheers!

    Richard

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