error server message + due date and other fields below it are not active inside many goals

asy966's Avatar

asy966

03 Feb, 2022 09:17 PM

1-sometimes due date and other fields below it are not active in many goals. but became active later. it look like can't inter date in due date. and really can't,but after a while, they became active.
2- error server message appears sometimes.

  1. Support Staff 1 Posted by Richard Parslow on 03 Feb, 2022 10:23 PM

    Richard Parslow's Avatar

    Hello Aadel

    Sorry you have had trouble.

    1. The Set Due Date function is working fine in all our tests (as are the other Panel functions) and we have not heard from anyone else having any trouble. Please could you provide a screenshot to illustrate the issue – please also confirm your Operating System and version, and the browser you are using, then we will try to reproduce it.

    2. If you are talking about the Web App (https://goalscape.app), the intermittent 'Network Error' message is a Known Issue and we are working in a fix. It will though usually disappear when you select another goal or make any changes (unless you actually do have a poor connection).

      If you are seeing a 'Server Error' message in the Legacy Goalscape Online app, you may simply need to restart the app. If problems persist, please post again with your Operating System and version, and the version of Goalscape Online you have installed (screenshots are also very useful)

    All the best

    Richard

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