lost a file

Christoph Meister's Avatar

Christoph Meister

25 Jan, 2010 08:05 PM

Hi,
I am a new user of goalscape and very excited about the tool. Unfortunately somehow I lost my file, that is the content of my file. I still have the file on my desk top, but when I open it, the file with the first steps how to use goalscape is appearing instead. What a drag, I put quite some time into my life goals! I hope you can help me,

best
Chris

  1. Support Staff 1 Posted by Marcus Baur on 25 Jan, 2010 08:21 PM

    Marcus Baur's Avatar

    Can you please send us the file. We can also do a screenshare meeting with you and try to fix it quickly. Best would be to use skype. Do you have a skype ID?

  2. 2 Posted by Christoph Meist... on 25 Jan, 2010 09:02 PM

    Christoph Meister's Avatar

    Hello mMrcus,
     problem solved (for now). I restarted goalscape (not by double-click on the
    desktop icon, but by opening the program first and then opening the desired
    file. Then it worked, I have the right file with the right content.

    Thanks for you fast response!
    Chris

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  3. Support Staff 3 Posted by Marcus Baur on 25 Jan, 2010 09:09 PM

    Marcus Baur's Avatar

    Hallo Christoph,

    da sind wir aber froh. Datenverlust ist nicht akzeptabel. Was das filehandling angeht hängen wir von der Adobe-Runntime ab, und die hat noch ein paar Ecken und Kanten. Sie wird jedoch auch ständig verbessert.

    Mit besten Grüßen,

    Marcus Baur

  4. Marcus Baur closed this discussion on 25 Jan, 2010 09:09 PM.

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