Shape of my goalscape - an ellipse not a circle!

Robert Baker's Avatar

Robert Baker

10 Mar, 2010 10:02 PM

I have Goalscape installed at home - no problem
I went to install it on my work computer (for now the free version, as I havent decided where to use my 2nd installation license) but the goal circle is longer in the vertical than the horizontal axis, ie it is an ellipse. Even when I resize the window to make it broader and less tall the vertical axis is exceeding the horizontal axis. Is this a known issue, please?

  1. 1 Posted by Adrian Aioanei on 10 Mar, 2010 10:27 PM

    Adrian Aioanei's Avatar

    Hi Robert,

    Can you look into your screen resolution settings? Which operating system do you run Goalscape on? You could have a stretched screen. If that's it try selecting a normal resolution. If it's not can you attach a printscreen of it?


  2. 2 Posted by Rob B on 12 Mar, 2010 06:41 PM

    Rob B's Avatar

    Hi Adrian,
    I think I've exagerated a bit , as the ratio is about 12:11 vertical to horizontal, but noticeably not circular. I attach a screenshot. My work computer is Windows XP. The DPI setting is normal size (96 DPI) not an obviously stretched screen (how does one check? I've looked in display: settings) The screen res is 1024 * 768 pixels.
    Thanks, Rob

  3. Support Staff 3 Posted by Richard Parslow on 12 Mar, 2010 08:51 PM

    Richard Parslow's Avatar

    Hi Robert

    I have had a look and you are right - it is very slightly stretched vertically. It may well be due to the low screen resolution you are using. Can you change it to 1280 x 800? You may be able to select a higher resolution in Control Panel > Appearance and Themes > Display Properties.

    In the meantime we will continue to investigate - thanks for notifying us about this issue.


  4. 4 Posted by Adrian Aioanei on 12 Mar, 2010 11:46 PM

    Adrian Aioanei's Avatar

    I think it's just the human eye perception. Especially on the Graphite (black) background. I replicated your view (see attached Before) and then collapsed one level (down arrow from the pie) and added two more goals under "Attitude Models" and "Work - Life Balance". And you're presented with a fully rounded circle pie (see attached After).


  5. 5 Posted by Robert Baker on 13 Mar, 2010 10:10 PM

    Robert Baker's Avatar

    Thank you very much Adrian for this, and also Richard for his comments. It definitely was more elliptical til I activated my license version, but now looks fine and I will also follow Richard's tip re increasing the screen resolution.

    Many thanks, Rob

    -----Original Message-----
    From: adrian.aioanei [mailto:[email blocked]]
    Sent: 12 March 2010 23:46
    To: [email blocked]
    Subject: Re: Shape of my goalscape - an ellipse not a circle! [Problems]

  6. Richard Parslow closed this discussion on 16 Mar, 2010 06:43 PM.

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