Upgrade failure
Hi,
I've tried to upgrade my Goalscape version but the process
failed with this message :
"There was an error downloading the update. Error# 16800"
The download error windows of Goalscape explains : [DownloadErrorEvent (type=downloadError text= id=16800 subErrorID=16803)]
How can I access to the new version ?
Best regards
Jean-Michel Monin
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Support Staff 1 Posted by Marcus Baur on 27 Nov, 2009 01:17 PM
Dear Jean-Michel,
please excuse the inconvenience.
did you just try once? Maybe there is a problem with your internet connection. So maybe you just want to try again.
Also which version of Adobe AIR and Goalscape are you running?
We will try to help you update, but we need these informations.
Marcus
Support Staff 2 Posted by Richard Parslow on 06 Feb, 2010 11:19 AM
Hi Jean-Michel
Just a quick follow-up: did you manage to resolve your problems downloading the updates? As far as I know you are the only person to have hit this problem so it may be due to some peculiarity in your environment; nevertheless we are very keen to ensure that all our customers can download all the updates.
Please post again if you are still having trouble; in the meantime I am marking this 'resolved'.
Richard Parslow closed this discussion on 06 Feb, 2010 11:19 AM.
jean-michel monin re-opened this discussion on 06 Feb, 2010 07:01 PM
3 Posted by jean-michel mon... on 06 Feb, 2010 07:01 PM
It's ok now. I succeded to upgrade goalscape few days ago. Thanks a
lot for your mail. just an additional question : when goalscape Will
synchronise with Outlook tasks ?
Best regards
JM
Envoyé de mon iPhone
Support Staff 4 Posted by Richard Parslow on 06 Feb, 2010 07:23 PM
Hi Jean-Michel
Great - I am glad you have now managed to update your software. You should have the latest version now (2.1.1185.495, from 2/2/10). There is a short video on our blog that illustrates the latest changes.
We are planning to synch with Outlook and other calendar apps later this year. Before then we will probably deliver our own 'alarm' function for approaching due dates; and a separate 'filter' function to focus on goals taking place within certain (user-defined) time periods.
All the best!
Richard
Richard Parslow closed this discussion on 06 Feb, 2010 07:23 PM.