Upgrade failure

monin Jean-Michel's Avatar

monin Jean-Michel

27 Nov, 2009 01:07 PM

Hi,

I've tried to upgrade my Goalscape version but the process failed with this message :
"There was an error downloading the update. Error# 16800"

The download error windows of Goalscape explains : [DownloadErrorEvent (type=downloadError text= id=16800 subErrorID=16803)]

How can I access to the new version ?

Best regards
Jean-Michel Monin

  1. Support Staff 1 Posted by Marcus Baur on 27 Nov, 2009 01:17 PM

    Marcus Baur's Avatar

    Dear Jean-Michel,

    please excuse the inconvenience.

    did you just try once? Maybe there is a problem with your internet connection. So maybe you just want to try again.

    Also which version of Adobe AIR and Goalscape are you running?

    We will try to help you update, but we need these informations.

    Marcus

  2. Support Staff 2 Posted by Richard Parslow on 06 Feb, 2010 11:19 AM

    Richard Parslow's Avatar

    Hi Jean-Michel

    Just a quick follow-up: did you manage to resolve your problems downloading the updates? As far as I know you are the only person to have hit this problem so it may be due to some peculiarity in your environment; nevertheless we are very keen to ensure that all our customers can download all the updates.

    Please post again if you are still having trouble; in the meantime I am marking this 'resolved'.

  3. Richard Parslow closed this discussion on 06 Feb, 2010 11:19 AM.

  4. jean-michel monin re-opened this discussion on 06 Feb, 2010 07:01 PM

  5. 3 Posted by jean-michel mon... on 06 Feb, 2010 07:01 PM

    jean-michel monin's Avatar

    It's ok now. I succeded to upgrade goalscape few days ago. Thanks a
    lot for your mail. just an additional question : when goalscape Will
    synchronise with Outlook tasks ?
    Best regards
    JM

    Envoyé de mon iPhone

  6. Support Staff 4 Posted by Richard Parslow on 06 Feb, 2010 07:23 PM

    Richard Parslow's Avatar

    Hi Jean-Michel

    Great - I am glad you have now managed to update your software. You should have the latest version now (2.1.1185.495, from 2/2/10). There is a short video on our blog that illustrates the latest changes.

    We are planning to synch with Outlook and other calendar apps later this year. Before then we will probably deliver our own 'alarm' function for approaching due dates; and a separate 'filter' function to focus on goals taking place within certain (user-defined) time periods.

    All the best!

    Richard

  7. Richard Parslow closed this discussion on 06 Feb, 2010 07:23 PM.

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