Having and issue with Goalscape? We are keen to help!

Please first check the Known Issues; you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the 'New Discussion' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are using the new Web app (, or the pre-2022 legacy versions of Goalscape (Goalscape Online, Goalscape Desktop).
  • Your Operating System and version
  • Browser and version
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
jan-willem raes's Avatar

buy goalscape desktop

open 1 19 Mar, 2018 04:47 PM by Richard Parslow
Hannah's Avatar


open 1 28 Feb, 2018 02:44 AM by Richard Parslow
John 's Avatar

Was charged $6 but my account was not upgraded

open 4 24 Feb, 2018 02:09 PM by Richard Parslow
Al Garza's Avatar

Goalscape Error

resolved 3 01 Feb, 2018 04:00 PM by Richard Parslow
Mark Aman's Avatar

Goalscape Desktop update error from v2.8.3 to v2.9.5

resolved 3 31 Jan, 2018 12:20 AM by Richard Parslow
Joseph 's Avatar

Can’t log in

open 2 27 Jan, 2018 09:18 PM by Richard Parslow
Laura's Avatar

Goalscape error

open 4 11 Jan, 2018 03:24 PM by Richard Parslow
Jon Graham's Avatar

GS Desk Top Instal not working

open 1 09 Jan, 2018 11:19 PM by Richard Parslow
Rus's Avatar

Account Upgrade Not Activated after purchasing - still showing as Goalscape Free

open 1 06 Jan, 2018 11:37 AM by Richard Parslow
Andrew's Avatar

Upload GSP

open 1 05 Jan, 2018 12:16 AM by Richard Parslow
Cornel's Avatar

Online version attachments

resolved 4 02 Jan, 2018 02:26 PM by Richard Parslow
Steven Clouse's Avatar

Reports not downloading

open 3 28 Dec, 2017 07:09 PM by Richard Parslow
Ben Batt's Avatar

trying to save and download my reports is not working

open 1 01 Dec, 2017 02:09 AM by Richard Parslow
Andreas's Avatar

Update von version 2.9.1 auf 2.9.4 funktioniert nicht...

open 1 27 Nov, 2017 04:26 PM by Richard Parslow
Steven's Avatar

Delete Goal Shortcut Key Not Working

open 1 12 Nov, 2017 06:37 PM by Richard Parslow
lycannon's Avatar

Goal Shortcut Keys Not Behacing Properly

open 7 10 Oct, 2017 12:18 PM by Richard Parslow
Paras Jain's Avatar

Sign In is not showing any webpage where as other option are showing - is Sign In page down?

open 1 29 Sep, 2017 10:18 AM by Richard Parslow
jonhaines3000's Avatar

Formatting in PDF

open 1 25 Sep, 2017 09:15 AM by Richard Parslow
Pierluigi Martino Caspani's Avatar

Goalscape Desktop-Version

open 1 14 Aug, 2017 09:04 AM by Richard Parslow
Diane Fraley's Avatar

Sections Won't Drag & Drop

open 4 14 Jul, 2017 04:40 PM by Richard Parslow
Tim's Avatar

New Computer / new OS

open 1 20 Jun, 2017 08:58 AM by Richard Parslow
Manfred Schulz's Avatar

Cannot re-install goalscape after update adobe air (win 10)

resolved 3 15 Jun, 2017 01:20 PM by Richard Parslow
oohandaah's Avatar

Saving or Editing Goals

open 1 15 Jun, 2017 01:18 PM by Richard Parslow
Daniel's Avatar

PDF Reports

open 1 15 Jun, 2017 01:01 PM by Richard Parslow
Spike's Avatar

MacBook Pro - suggests the installer is a bad file

resolved 4 01 Jun, 2017 07:08 PM by Spike Edwards
jt's Avatar

New machine - Desktop version

open 1 25 Apr, 2017 01:07 PM by Richard Parslow
Michiel Schok's Avatar

Maintenance on goalscape connect?

resolved 3 06 Feb, 2017 09:09 PM by Richard Parslow
Anshuman's Avatar

Purchase goalscape

open 1 10 Jan, 2017 10:16 AM by Richard Parslow
Jack Wallace 's Avatar

Cant Update iMac with Latest update

open 1 31 Dec, 2016 10:49 AM by Richard Parslow
Wojtek's Avatar

Goalscape 2.9.0 - gridlines

resolved 3 16 Nov, 2016 02:58 PM by Wojtek

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