Issues

Having and issue with Goalscape? We are keen to help!

Please first check the Known Issues; you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the 'New Discussion' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are using the new Web app (https://goalscape.app), or the pre-2022 legacy versions of Goalscape (Goalscape Online, Goalscape Desktop).
  • Your Operating System and version
  • Browser and version
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
Wojciech Korsak's Avatar

New GS - activation problem

resolved 23 06 Dec, 2015 03:24 PM by Richard Parslow
Mark's Avatar

I can't purchase this product

open 3 05 Dec, 2015 06:46 PM by Richard Parslow
Yuri Katz's Avatar

You have entered an invalid username or password.

resolved 8 04 Dec, 2015 03:19 PM by Emmett Lazich
Mark's Avatar

Can't log into Goalscape connect

open 1 20 Nov, 2015 08:16 AM by Richard Parslow
Charles Markham's Avatar

Billins

open 1 16 Nov, 2015 11:34 PM by Richard Parslow
tim's Avatar

reactivation

open 4 17 Sep, 2015 03:17 PM by Richard Parslow
Ivor Peksa's Avatar

Activation required due to replaced Windows profile

resolved 3 15 Sep, 2015 03:55 PM by Richard Parslow
Peter Feussner's Avatar

Installation update

open 1 26 Aug, 2015 08:37 AM by Richard Parslow
simon's Avatar

Image resolution of exports

open 3 14 Aug, 2015 09:40 AM by Richard Parslow
Karlheinz Dölger's Avatar

Goalscape and Windows 10

open 9 13 Aug, 2015 03:26 PM by Richard Parslow
Corne's Avatar

Unable to activate Goalscape Desktop

open 3 02 Aug, 2015 08:21 PM by Richard Parslow
Clyde Lindsay's Avatar

certificate problem to update Goalscape on a Mac.

open 1 16 Jul, 2015 05:58 PM by Richard Parslow
Natalie Lewis's Avatar

Filtering my project dates

open 1 16 Jul, 2015 09:23 AM by Richard Parslow
Bill Broadbent's Avatar

In the demo tab I can move goals

open 3 14 Jul, 2015 08:34 PM by Richard Parslow
David Richards's Avatar

Registering Goalscape Desktop on a replacermant computer

open 3 09 Jul, 2015 08:24 AM by Richard Parslow
Maritn Braun's Avatar

Can't Exit Goalscape on MBP with Yosemite

open 14 05 Jul, 2015 08:31 PM by Richard Parslow
Laieque Khan's Avatar

Goalscape desktop.

open 1 23 Jun, 2015 08:48 PM by Richard Parslow
derek.reinhard's Avatar

Error message "check internet connection" during activation of Goalscape Desktop

resolved 2 20 Jun, 2015 07:51 PM by Richard Parslow
Philip Avery's Avatar

Activation

open 3 16 Jun, 2015 09:35 PM by Richard Parslow
Mariana Lopez Dudet's Avatar

Can't activate purchase due to timed out internet connection

resolved 6 15 Jun, 2015 07:57 PM by Richard Parslow
Brad Stephens's Avatar

Activation issue - Network Error

resolved 3 10 Jun, 2015 08:05 AM by Richard Parslow
Dave Reddin's Avatar

I cant activate Goalscape as says internet connection problem

resolved 3 08 Jun, 2015 11:11 AM by Richard Parslow
Martin Kirk's Avatar

Re: Goalscape Desktop Activation

open 1 08 Jun, 2015 08:36 AM by Richard Parslow
Kristján Ingi Sigurðsson's Avatar

goalscape always crashes

open 1 06 Jun, 2015 08:51 PM by Richard Parslow
Daniel Flefil's Avatar

I cant donwload the Program goalscape

open 1 06 Jun, 2015 05:40 AM by Richard Parslow
Rafael's Avatar

My trial version crashes

resolved 11 28 May, 2015 08:00 PM by Pacanins Rafael LC (DF Sur)
Vladimir Shehirev's Avatar

GS doesn't work

resolved 17 26 May, 2015 01:48 PM by Vladimir Sehirev
Derrick Finn's Avatar

Activation unavailable

resolved 2 23 May, 2015 07:26 AM by Derrick Finn
Kevin Wiley's Avatar

Can't Activate Goalscape Desktop

open 1 12 May, 2015 11:19 AM by Richard Parslow
alan Edwards's Avatar

Unable to sign into account

open 1 27 Apr, 2015 09:08 AM by Richard Parslow

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