Issues

Having and issue with Goalscape? We are keen to help!

Please first check the Known Issues; you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the 'New Discussion' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are using the new Web app (https://goalscape.app), or the pre-2022 legacy versions of Goalscape (Goalscape Online, Goalscape Desktop).
  • Your Operating System and version
  • Browser and version
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
Payton's Avatar

cannot download

resolved 3 23 Apr, 2015 08:24 AM by Richard Parslow
Lyn Holland's Avatar

Software automatically downloads latest update then gives message "cannot update - problems with certificate, contact support"

open 1 21 Apr, 2015 08:37 AM by Richard Parslow
Dagmar von Consolati's Avatar

I need a bill - have baught basic desktop version in Nov 2014

open 1 15 Apr, 2015 10:11 AM by Richard Parslow
Jo Spall's Avatar

Cannot open yet again

open 1 02 Apr, 2015 09:10 AM by Richard Parslow
Donny Ponce's Avatar

Open attached files working whit GO on Ubuntu

open 2 20 Mar, 2015 06:24 PM by Richard Parslow
Fred Barton's Avatar

Getting error trying to install latest update

open 3 05 Feb, 2015 04:40 PM by Richard Parslow
Donny Ponce's Avatar

I can`t install GS in Windows 8

open 1 12 Jan, 2015 09:30 PM by Richard Parslow
Donny Ponce's Avatar

I paid for a perpetual license but you don´t agree

open 1 09 Jan, 2015 07:33 PM by Richard Parslow
Gloria King's Avatar

Problem trying to install the latest version of Goalscape

open 16 05 Jan, 2015 01:59 PM by Richard Parslow
Rick Miller's Avatar

GS Launch

open 3 03 Jan, 2015 09:50 AM by Richard Parslow
Tine Vinther Poulsen's Avatar

Tutorial videos do not work

open 3 18 Dec, 2014 07:51 PM by Richard Parslow
Kai Gärtner's Avatar

Update schlägt fehl

open 5 16 Dec, 2014 03:51 PM by Richard Parslow
Mark Joyce's Avatar

Need to (re)install Goalscape Desktop on new computer

open 19 26 Nov, 2014 06:49 PM by Richard Parslow
Franz Madl's Avatar

Import Microsoft Project xml in Asta Projekt

open 1 25 Nov, 2014 01:07 PM by Richard Parslow
Jan Kolstee's Avatar

can not install

open 3 20 Nov, 2014 11:05 AM by Richard Parslow
Andres's Avatar

Select multiple items

open 3 10 Nov, 2014 06:41 PM by Richard Parslow
Svecias's Avatar

can't install goalscape on mac Yoesemite

resolved 3 31 Oct, 2014 06:53 PM by Richard Parslow
Bashar's Avatar

Kuwait not listed

resolved 3 30 Oct, 2014 05:32 PM by Richard Parslow
James Lockwood's Avatar

Cannot download

open 1 25 Oct, 2014 11:54 AM by Richard Parslow
Larry Sparks's Avatar

Failed to download content before connect expired.

open 3 08 Oct, 2014 09:14 PM by Richard Parslow
Steve Holland's Avatar

PDF Pagination Broken?

open 4 07 Oct, 2014 09:37 PM by Richard Parslow
Christian Braun's Avatar

Wann kann man sich wieder einloggen?

resolved 3 27 Sep, 2014 11:48 AM by Richard Parslow
Dimirti's Avatar

Cannot install Goalscape in Mac

open 1 18 Sep, 2014 10:03 PM by Richard Parslow
Paul Schuback's Avatar

sorry, but unable to start yet with g/s

open 7 07 Sep, 2014 03:32 PM by Richard Parslow
Pavel's Avatar

Can not do anything with 1st screen.

open 7 02 Sep, 2014 02:26 PM by Richard Parslow
Kit Lewis's Avatar

Can't log into Goalscape Connect

open 3 01 Sep, 2014 03:04 PM by Richard Parslow
Martin Green's Avatar

Logging in to Goalscape

resolved 3 01 Sep, 2014 11:00 AM by Richard Parslow
nick's Avatar

Passpword

open 1 26 Aug, 2014 08:17 AM by Richard Parslow
alice's Avatar

Plugin failure error messgae

open 1 08 Aug, 2014 07:19 PM by Richard Parslow
Jeremy's Avatar

Iphone App - Saving new items

open 9 05 Aug, 2014 12:58 PM by Richard Parslow

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