Problems

Having some trouble? Something not quite working according to the description in Help text or Infopoint videos?

Please first check the Known Issues and use the Search function on this forum (above right): you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the '**New Discussion**' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are talking about Goalscape Desktop or Goalscape Connect (or both)
  • Your Operating System and version (eg 'Windows 8')
  • For any download, installation or activation issues – and for anything to do with Goalscape Connect – please include:
    • Your browser and version
    • How you connect to the Internet (direct Ethernet/WiFi or via a LAN)
  • Details of any error messages – and if there is a 'Show details' button please click it and C&P the entire text with your message
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
Greg's Avatar

Hi resolution displays

open 2 14 Jun, 2019 10:10 AM by Richard Parslow
Darren's Avatar

Online

open 1 16 May, 2019 09:56 PM by Richard Parslow
Gordon McLean's Avatar

Upgrade certificate error

open 4 08 May, 2019 02:01 PM by Gordon Mclean
Erik Willekens's Avatar

cannot install update

open 1 04 May, 2019 10:37 AM by Richard Parslow
Richard Erickson's Avatar

Notes Section

resolved 3 04 Apr, 2019 09:48 AM by Richard Parslow
Cornel's Avatar

Ancient Technology

resolved 6 07 Mar, 2019 02:34 PM by Cornel Van Der Vyver
Patrick's Avatar

Chrome on Linux

open 1 26 Feb, 2019 10:11 PM by Richard Parslow
Paul Schuback's Avatar

Blank screen?

open 2 18 Feb, 2019 01:09 AM by Richard Parslow
Gian's Avatar

Note Field / Web application

open 2 05 Feb, 2019 08:58 PM by Richard Parslow
Will Oldham's Avatar

Project collaborators uploading

open 1 05 Feb, 2019 01:02 PM by Richard Parslow
Debra Strebel's Avatar

Problems as soon as I signed up.

resolved 2 30 Jan, 2019 05:37 PM by Richard Parslow
Dmitry's Avatar

Export problems

open 1 28 Jan, 2019 11:27 PM by Richard Parslow
Paul Schuback's Avatar

Flash?

open 2 27 Jan, 2019 02:38 PM by Richard Parslow
Chris's Avatar

Internet Connection

open 3 13 Jan, 2019 06:59 PM by Richard Parslow
jelphd's Avatar

Unable to use report options and Goalscape help on desktop version

open 3 08 Jan, 2019 07:33 PM by Richard Parslow
CLYDE LINDSAY's Avatar

SAVING AND DELETING GOALS

open 1 07 Jan, 2019 10:42 PM by Richard Parslow
Brian Leach's Avatar

Keeps Asking Me to Install Flash

resolved 5 21 Dec, 2018 01:00 PM by Brian Leach
Luther Baker's Avatar

Upgrade Certificate message

open 1 13 Nov, 2018 08:47 PM by Richard Parslow
adele's Avatar

Error when trying to log in

resolved 4 23 Oct, 2018 03:05 PM by adelewh
Peter Keen's Avatar

upload documents failing

open 1 18 Oct, 2018 09:23 PM by Richard Parslow
Jake's Avatar

Goalscape Won't Open

resolved 3 02 Oct, 2018 10:06 AM by Richard Parslow
andrew's Avatar

Download Goalscape onto computer to view projects

open 1 01 Oct, 2018 05:21 PM by Richard Parslow
Chris's Avatar

Export to PNG is hard to use

open 1 06 Aug, 2018 09:50 AM by Richard Parslow
Chris's Avatar

better support use of keyboard

open 4 01 Aug, 2018 12:08 PM by Richard Parslow
Chris's Avatar

CTRL+Del doesn't delete goal

open 5 01 Aug, 2018 11:56 AM by Emmett Lazich
Chris's Avatar

new subgoal gets color of parent although 'apply to subgoals' is NOT selected

open 3 31 Jul, 2018 10:30 AM by Richard Parslow
and78386's Avatar

Notes not imported properly from MindManager maps

open 2 30 Jul, 2018 08:08 PM by Richard Parslow
Chris's Avatar

Export: vector image is cropped

open 1 30 Jul, 2018 06:27 PM by Richard Parslow
Chris's Avatar

second goal without default title

open 3 29 Jul, 2018 12:35 PM by Richard Parslow
Chris's Avatar

color of goal 'gets lost'

open 1 29 Jul, 2018 11:59 AM by Richard Parslow

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