Goalscape Error

Al Garza's Avatar

Al Garza

31 Jan, 2018 02:44 PM

When I load Goalscape Connect, I get the error "Oops! Goal could not be found or is not valid" Then I click ok a few times and then it loads up fine. irritating

  1. Support Staff 1 Posted by Richard Parslow on 01 Feb, 2018 02:29 AM

    Richard Parslow's Avatar

    Hello Alfred

    Sorry you have had trouble – and for the delay in responding.

    The issue is that your browser has saved in its cache the URL for a goal that you have deleted or moved. You should be able to resolve it by clearing the cache: sign out of Goalscape Online, clear the cache, restart your browser and go to Goalscape Online by entering the root URL (https://connect.goalscape.com) in the address field.

    If the problem recurs, to avoid the inconvenience of clearing your entire browser history, you should be able to find the troublesome page in your Chrome History and delete it:

    1. Sign out of Goalscape Online

    2. In Chrome, click History > Show Full History: that will open your entire browser history in a new tab

    3. In the Search field at the top of the page, paste the Goal_ID string from the Error Message – that should return 1 result: the Goalscape Online page where you last had the missing goal selected.

    4. Check the box next to that result and click Delete at top right of that screen.

    5. For good measure, clear your cache and restart Chrome.

    6. Go to Goalscape Online using the root URL (connect.goalscape.com) and sign in.

    Your workspace should open with the last project and goal selected – and without that pesky error message!

    Please post again to let us know if this works for you.

    Richard

  2. 2 Posted by Al Garza on 01 Feb, 2018 03:33 PM

    Al Garza's Avatar

    It worked, awesome!
    thx
    Al
        On Wednesday, January 31, 2018, 8:29:27 PM CST, Richard Parslow <[email blocked]> wrote:

  3. Support Staff 3 Posted by Richard Parslow on 01 Feb, 2018 04:00 PM

    Richard Parslow's Avatar

    Splendid – thanks for letting us know.

    Keep achieving great goals!

    Richard

  4. Richard Parslow closed this discussion on 01 Feb, 2018 04:00 PM.

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