Responsibles

Silvestre's Avatar

Silvestre

01 Apr, 2015 04:33 PM

Hi again,

In the Goalscape example sent by Richard for the Enterprise Version I´ve noticed that responsability starts at subgoal level. Don´t you identify the responsible for the goal? Is there a reason for that?

Another thing, seems that we can´t leave this message in stand by, I loose it if I click outside of this window.

Thank you.
Silvestre

  1. Support Staff 1 Posted by Richard Parslow on 01 Apr, 2015 06:06 PM

    Richard Parslow's Avatar

    Hello Silvestre

    • You can assign Responsibility to goals at any level. In the example 'Annual Report' project, the assignation of responsibility is mainly to illustrate the way the Gantt View changes according to selections made in the Highlight Sidebar.

    • If you are talking about the Message box in this Tender support site, text entered should still be available even after the window has been inactive. If your text disappears when you select a different window that is definitely an error: I will report it to Tender (the company that provides this support application).

    Best

    Richard

  2. Support Staff 2 Posted by Richard Parslow on 02 Apr, 2015 02:32 PM

    Richard Parslow's Avatar

    Hi Silvestre

    Regarding your second issue here (message text disappearing in Tender), neither we nor the Tender people can reproduce it. If you can create a HAR file while recreating it (see https://help.tenderapp.com/kb/troubleshooting-your-tender-site/gene...) and post it here, I will send it to Tender.

    Best

    Richard

  3. 3 Posted by Silvestre Segar... on 07 Apr, 2015 08:32 AM

    Silvestre Segarra Soria's Avatar

    Hi Richard, how are you?

    I´ve been a few days away with the family. Great fun with the kids! Two
    days skiing and one on the beach. :-)

    Regarding the operating issue, I hope I´ve done right the HAR file.

    Kind regards.
    Silvestre.

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  4. Support Staff 4 Posted by Richard Parslow on 07 Apr, 2015 09:08 AM

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    Great, glad you had a good holiday with your family!

    Thanks for the HAR file – I will pass it to Tender.

    Richard

  5. Support Staff 5 Posted by Richard Parslow on 07 Apr, 2015 04:16 PM

    Richard Parslow's Avatar

    Hello Silvestre

    The HAR file you submitted is apparently something to do with a Goalscape session, rather than the issue you encountered on this Tender support site (you reported "we can´t leave this message in stand by, I loose it if I click outside of this window").

    If you are still having trouble using the Tender message facility (ie on your discussion here) please try to save the HAR file for an interaction in which you lose text when you change to a different window and back the Tender one.

    Or if you are no longer encountering this problem, please let me know.

    Thanks!

    Richard

  6. 6 Posted by Silvestre Segar... on 08 Apr, 2015 07:56 AM

    Silvestre Segarra Soria's Avatar

    Hi Richard,

    On that case I realised afterwards that the Tender windows went straight to
    the scritory, so I found them when I shut down my session at the end of the
    day.

    Do you need a HAR of that?
    El 07/04/2015 18:16, "Richard Parslow" <[email blocked]>
    escribió:

  7. Support Staff 7 Posted by Richard Parslow on 08 Apr, 2015 09:22 AM

    Richard Parslow's Avatar

    Ha! Yes, I was very concerned about this apparent problem – Tender is very robust and preserves unsent messages very well. In fact you can even close a Tender window and reopen it – your unsent message text will still be there.

    Thanks for letting me know – I will tell the Tender people that their application is working fine.

    Cheers!

    Richard

  8. Richard Parslow closed this discussion on 08 Apr, 2015 09:22 AM.

  9. Silvestre Segarra Soria re-opened this discussion on 08 Apr, 2015 11:16 AM

  10. 8 Posted by Silvestre Segar... on 08 Apr, 2015 11:16 AM

    Silvestre Segarra Soria's Avatar

    All right Richard, I keep you posted with our progress.

    Cheers.
    El 08/04/2015 11:22, "Richard Parslow" <[email blocked]>
    escribió:

  11. Richard Parslow closed this discussion on 08 Apr, 2015 02:12 PM.

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