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Change of email

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Alan Fuller

01 Jul, 2015 09:36 AM

Hi Richard,

I have completely forgotten who to change my email relating to connect. I have done it in the past, but I can't remember how.

Alan

1. 1 Posted by Alan Fuller on 01 Jul, 2015 09:44 AM

   

   OK I sorted it.

   Strangely, the email I had to use for logging in to https://www.goalscape.com/user was actaully very different (years old) to what I have been using in connect, but once I had recalled my original signup email - changing it there also changed 'connect'

   So sorted.

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2. 2 Posted by Alan Fuller on 01 Jul, 2015 09:59 AM

   

   OK now I have just confused myself, as the old email was a very old now dead subscription (probably based on my desktop purchase)

   But now I have really sorted out my 'connect' email.

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3. Support Staff 3 Posted by Richard Parslow on 01 Jul, 2015 10:02 AM

   

   Hi Alan

   Yes: your Goalscape account is identified by username (registered email address); and that username, with the corresponding password, is what you use to:

   • Sign in to Goalscape Connect: https://connect.goalscape.com/

   • Log in to your account on our customer database: http://www.goalscape.com/user

   • Activate installations of Goalscape Desktop

   You may have created a different account when you purchased Goalscape Desktop under an old email address, or by registering for a Goalscape Connect trial under another email address. You can reconcile different accounts in Goalscape Connect by Sharing projects created in a new account with the username of your main (permanent) account. If you need an extension to your trial to do this, just post here.

   Keep achieving great goals!

   Richard

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