Viweing in Chrome

colin guthrie's Avatar

colin guthrie

11 Sep, 2015 12:15 PM

morning goalscape - when I open Browser Chrome, and try to log into Goalscape connect, the image is tiny, very small, barely see the log in. I have tried zooming the window, but to no avail. I have to flip back to Firefox to log in.
Thoughts and suggestions welcome!

  1. Support Staff 1 Posted by Richard Parslow on 11 Sep, 2015 12:37 PM

    Richard Parslow's Avatar

    Hello Colin

    Thanks for taking the time to report this – we have not heard of anyone else having this problem and we are unable to reproduce it in tests here.

    Viewing issues in Goalscape Connect can often be resolved by simply refreshing the browser page. If that does not work, the fact that Goalscape Connect appears OK in Firefox it is likely to be due to an issue with the way Chrome is using the Adobe Flash Player plugin. Chrome should use its own built-in version of Flash Player ( by default. To check which version your Chrome is using, mouseover the 'Goalscape Connect' logo at top left of the screen.

    You can download the latest version of FP here, then check which you have enabled (using Chrome > Preferences > Settings > Advanced Settings > Plugins > Manage Exceptions). Try disabling any but the latest version.

    If problems persist, please post again to confirm the versions of Chrome and Adobe Flash Player that you are using – screenshots would also be very helpful.

    All the best


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