Christian Schwarz-Schier's Avatar

Christian Schwarz-Schier

21 Jan, 2016 10:55 AM

How can I update my program? My version is 2.5.

  1. Support Staff 1 Posted by Richard Parslow on 21 Jan, 2016 06:33 PM

    Richard Parslow's Avatar

    Hello Christian

    If you see an Update notice when you start Goalscape Desktop, click 'Install now' and follow the instructions. Or you can simply download the latest version from the Install page (that link is in the footer of every page of our website – sorry if it is a bit hidden away).

    Your current version is really old (from 2011!), which means you have missed some crucial intermediate updates that we issued to keep Goalscape Desktop in step with Adobe AIR. So if you see any error messages ('certification error', 'installer file damaged', etc), these are due to an issue with the local AIR environment. The solution is to uninstall both Goalscape Desktop and Adobe AIR (on a Mac you need to use the special 'Uninstall AIR' app, which is usually in Applications > Utilities), then reinstall them both from here.

    There is a full step-by-step guide on the Known Issues page.

    If problems persist please post again with screenshots of any error messages you are seeing (and if there is a Details field, please C&P the full text here). Please also confirm the Operating System and version on the affected machine. We will give you the instructions to reset your Registry for a full clean reinstall.

    All the best


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