Online Storage, Backup

Holger's Avatar


23 Jan, 2016 12:14 PM


some questions:
- how much online disk space is available per account or project for attached files?

- I understand that I can create a larger project offline and upload all attached files. This might be dozens or even hundreds of files in my project - is this an automated process? (Can't try myself, as I am using the trial version)

- how can I create a local backup of my online project with all attached files? Can I use the backup version to load with the desktop version WITHOUT relinking all attachments?

Thank you!

  1. Support Staff 1 Posted by Richard Parslow on 23 Jan, 2016 01:06 PM

    Richard Parslow's Avatar

    Hello Holger

    Thanks for your inquiry.

    1. There is a limit of 5 GB of online disk space per user. The Goalscape Online projects themselves use only a tiny amount of space, so the only way that this limit may be approached is if the projects have lots of large attachments (eg long video files). The best way to share such large attachments anyway though is to use a dedicated third-party filesharing facility – then you can use the hyperlinks feature (in Notes or Comments) in Goalscape online to point to those attachments – and, for video files, configure them to display within the project itself (this is how we have implemented the Infopoints videos in Goalscape).

      Bear in mind too that files uploaded as attachments to Goalscape Online projects represent a snapshot of those files, taken at the time they were uploaded. So any subsequent changes will have to be effected by downloading the attachment, editing it then re-uploading the new version. Whereas when you share a file using a web facility like Google Drive, updates are made to the online version – and the hyperlink in the goal in your Goalscape Online project will always access the latest version.

    2. You can upload all your attachments when you upload a Desktop project (.gsp file), or defer some or all of them (to upload them at a later date), or drop them from the project. Since the Upload Attachment process requires selection of each attachment from its location on your hard drive, this has to be done manually.

      If you already have your attachments in a single folder you can upload the entire folder to a third-party filesharing facility. You will however still need to paste the URL for each attachment to create the hyperlink on the relevant goal (this process cannot be automated).

    3. Our servers use multiple redundancy, we do regular backups and always issue on-screen warnings prior to any server downtime for maintenance.

      You can of course download your Online projects as .gsp files as local backups. If you have all the original files for the attachments in their original locations on your local machine you will be able to re-upload your project and the links will have been preserved. If anyone else has uploaded attachments though, they will need to re-attach them.

      This is another good reason to use a separate filesharing facility, with hyperlinks to them in Goalscape Notes and Comments.

      Note that the new upload will create a completely new instance of the online project, so you will need to do your own version control and impact analysis. You will also need to re-share the new project with all the collaborators.

      So we do not recommend this! The online version of all your projects (especially those shared with others) should always be the 'Master' version. If you need to access a backup, please contact us first to describe the issue you have encountered and we will check the server logs. And if you use Goalscape Desktop to make offline edits, when you re-upload the project, the best thing to do is to C&P only the updated goals back into the Master project (then Close the new one to avoid confusion).

    Enjoy the journey!


Discussions are closed to public comments.
If you need help with Goalscape please start a new discussion.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac