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Problem downloading Goalscape Desktop

Marco Vaca's Avatar

Marco Vaca

19 Oct, 2017 05:41 PM

This comment was split from the discussion: Change of username

Dear Richard

at this moment I can’t download updated versión, always show me error, attached you can see photo of error

thanks for your support

Marco Vaca
El 19/10/2017, a las 09:09, Richard Parslow [email blocked] escribió:

  1. Support Staff 1 Posted by Richard Parslow on 19 Oct, 2017 05:45 PM

    Richard Parslow's Avatar

    Hello Marco

    Sorry you have had trouble – I have split this into a new discussion, since it is about a different matter.

    Goalscape Desktop is in fact fully certificated: the Adobe error message you are seeing means that the problem is with your local Adobe AIR environment (this is the cause of nearly all download, installation and activation errors).

    So the first thing to do is to follow the Steps on our How to Install Goalscape Desktop page to install the latest AIR first, then download and run the GoalscapeDesktop.air installer file.

    If that does not work, please try the full 'uninstall and reinstall Goalscape Desktop and Adobe AIR' fix: step-by-step instructions for doing this are on our Known Issues page. (Note that to uninstall AIR on a Mac, you need to use the special 'Adobe AIR Uninstaller' application in Applications > Utilities.)

    You will be pleased to know that we are working on a captive runtime version of Goalscape Desktop that will make it completely independent of the local AIR environment.

    Keep achieving great goals!

    Richard

  2. 2 Posted by Marco Vaca on 19 Oct, 2017 06:05 PM

    Marco Vaca's Avatar

    thanks for your support at moment I could update the software

    Marco
    El 19/10/2017, a las 12:45, Richard Parslow <[email blocked]> escribió:

  3. Support Staff 3 Posted by Richard Parslow on 19 Oct, 2017 07:19 PM

    Richard Parslow's Avatar

    Splendid! Thanks for letting us know – I am marking this 'resolved'.

    Richard

  4. Richard Parslow closed this discussion on 19 Oct, 2017 07:19 PM.

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