iPhone

eddy's Avatar

eddy

13 Oct, 2018 02:07 PM

I signed up to goal star on my iphone 6 Its now working fine on my imac but not on my iphone

  1. Support Staff 1 Posted by Richard Parslow on 13 Oct, 2018 08:59 PM

    Richard Parslow's Avatar

    Hello Eddy

    Welcome aboard!

    Goalscape Online is a web application: it runs in any major browser on any Mac or Windows desktop or laptop computer.

    To access your Online projects on your iPhone you need to use the free Goalscape Mobile companion app for all iOS and Android phones and tablets (or search for 'Goalscape' on the App Store).

    Goalscape Mobile app syncs with your Online projects to deliver daily goals and tasks to your mobile device. Because most phone screens are too small to support Goalscape's 'goal map' UI and all its tap and drag functionality (even for those with very small fingers!), Goalscape Mobile uses an indented text hierarchy (like the Goal List > Tree view in the main application).

    Enjoy the journey!

    Richard

  2. 2 Posted by Eddy Hailwood on 13 Oct, 2018 09:11 PM

    Eddy Hailwood's Avatar

    Hi Richard

    I've downloaded the app but when I click on the icon its a blank screen

    Ed

    Eddy Hailwood
    3 White Hart Cottages
    Dean Lane
    Whiteparish
    Wilts
    SP5 2RQ
    01794 884993
    07730 589643

    ________________________________

  3. Support Staff 3 Posted by Richard Parslow on 13 Oct, 2018 09:21 PM

    Richard Parslow's Avatar

    Hi Eddy

    Thanks for the fast reply.

    I confirm I have escalated this issue to the development team. To help our investigations please confirm the model of your iPhone and the version of iOS you are running.

    All the best

    Richard

  4. 4 Posted by Eddy Hailwood on 13 Oct, 2018 09:30 PM

    Eddy Hailwood's Avatar

    iphone 6 ios 12.0.1

    Eddy Hailwood
    3 White Hart Cottages
    Dean Lane
    Whiteparish
    Wilts
    SP5 2RQ
    01794 884993
    07730 589643

    ________________________________

  5. 5 Posted by Eddy Hailwood on 17 Oct, 2018 11:41 AM

    Eddy Hailwood's Avatar

    Any luck with my mobile issue. It appears on iMac but not iPhone

    Sent from my iPhone

    On 13 Oct 2018, at 10:29 pm, Eddy Hailwood <[email blocked]<mailto:[email blocked]>> wrote:

    iphone 6 ios 12.0.1

    Eddy Hailwood
    3 White Hart Cottages
    Dean Lane
    Whiteparish
    Wilts
    SP5 2RQ
    01794 884993
    07730 589643

    ________________________________

  6. Support Staff 6 Posted by Richard Parslow on 17 Oct, 2018 12:56 PM

    Richard Parslow's Avatar

    Hello Eddy

    Thanks for the additional information; sorry for the delay in responding. We will update this discussion very soon.

    Best

    Richard

  7. 7 Posted by Eddy Hailwood on 19 Oct, 2018 11:26 AM

    Eddy Hailwood's Avatar

    Sorry to keep on but this issue still needs resolving

    Cheers

    Ed

    Eddy Hailwood
    3 White Hart Cottages
    Dean Lane
    Whiteparish
    Wilts
    SP5 2RQ
    01794 884993
    07730 589643

    ________________________________

  8. Support Staff 8 Posted by Richard Parslow on 19 Oct, 2018 11:38 AM

    Richard Parslow's Avatar

    Hello Eddy

    Sorry for the long delay.

    We have not been able to reproduce the error you have encountered with a blank screen when you try to use the Goalscape Mobile app on your iPhone.

    Please try uninstalling the app and reinstalling it from the App Store. If you still cannot run the app and sign in with your Goalscape credentials please post again with a screenshot of the 'blank screen'.

    All the best

    Richard

  9. 9 Posted by andrei.aioanei on 19 Oct, 2018 12:26 PM

    andrei.aioanei's Avatar

    Hello Eddy,

    We are looking on the issue and today I will update you with the status.

    Regards.
    Andrei

  10. 10 Posted by Eddy Hailwood on 19 Oct, 2018 12:42 PM

    Eddy Hailwood's Avatar

    Hi Richard,

    I have deleted and reinstalled goalscape and its now working.

    How do I display the graphic . The subgoals are just listed

    Cheers

    Ed

    Eddy Hailwood
    3 White Hart Cottages
    Dean Lane
    Whiteparish
    Wilts
    SP5 2RQ
    01794 884993
    07730 589643

    ________________________________

  11. Support Staff 11 Posted by Richard Parslow on 19 Oct, 2018 12:58 PM

    Richard Parslow's Avatar

    Hi Eddy

    Splendid! Thanks for letting us know it is working fine for you now.

    Goalscape Mobile uses an indented text hierarchy (like the Goal List > Tree view in the main application) because most phone screens are too small to support Goalscape's 'goal map' UI and all its tap and drag functionality – even for those with very small fingers! We are working on ways to implement the goal map so that it can be used easily on small screens.

    Enjoy the journey!

    Richard

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