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eddy

13 Oct, 2018 02:07 PM

I signed up to goal star on my iphone 6 Its now working fine on my imac but not on my iphone

1. Support Staff 1 Posted by Richard Parslow on 13 Oct, 2018 08:59 PM

   

   Hello Eddy

   Welcome aboard!

   Goalscape Online is a web application: it runs in any major browser on any Mac or Windows desktop or laptop computer.

   To access your Online projects on your iPhone you need to use the free Goalscape Mobile companion app for all iOS and Android phones and tablets (or search for 'Goalscape' on the App Store).

   Goalscape Mobile app syncs with your Online projects to deliver daily goals and tasks to your mobile device. Because most phone screens are too small to support Goalscape's 'goal map' UI and all its tap and drag functionality (even for those with very small fingers!), Goalscape Mobile uses an indented text hierarchy (like the Goal List > Tree view in the main application).

   Enjoy the journey!

   Richard

   • Edit

2. 2 Posted by Eddy Hailwood on 13 Oct, 2018 09:11 PM

   

   Hi Richard

   I've downloaded the app but when I click on the icon its a blank screen

   Ed

   Eddy Hailwood
   3 White Hart Cottages
   Dean Lane
   Whiteparish
   Wilts
   SP5 2RQ
   01794 884993
   07730 589643

   ________________________________

   • Edit

3. Support Staff 3 Posted by Richard Parslow on 13 Oct, 2018 09:21 PM

   

   Hi Eddy

   Thanks for the fast reply.

   I confirm I have escalated this issue to the development team. To help our investigations please confirm the model of your iPhone and the version of iOS you are running.

   All the best

   Richard

   • Edit

4. 4 Posted by Eddy Hailwood on 13 Oct, 2018 09:30 PM

   

   iphone 6 ios 12.0.1

   Eddy Hailwood
   3 White Hart Cottages
   Dean Lane
   Whiteparish
   Wilts
   SP5 2RQ
   01794 884993
   07730 589643

   ________________________________

   • Edit

5. 5 Posted by Eddy Hailwood on 17 Oct, 2018 11:41 AM

   

   Any luck with my mobile issue. It appears on iMac but not iPhone

   Sent from my iPhone

   On 13 Oct 2018, at 10:29 pm, Eddy Hailwood <[email blocked]<mailto:[email blocked]>> wrote:

   iphone 6 ios 12.0.1

   Eddy Hailwood
   3 White Hart Cottages
   Dean Lane
   Whiteparish
   Wilts
   SP5 2RQ
   01794 884993
   07730 589643

   ________________________________

   • Edit

6. Support Staff 6 Posted by Richard Parslow on 17 Oct, 2018 12:56 PM

   

   Hello Eddy

   Thanks for the additional information; sorry for the delay in responding. We will update this discussion very soon.

   Best

   Richard

   • Edit

7. 7 Posted by Eddy Hailwood on 19 Oct, 2018 11:26 AM

   

   Sorry to keep on but this issue still needs resolving

   Cheers

   Ed

   Eddy Hailwood
   3 White Hart Cottages
   Dean Lane
   Whiteparish
   Wilts
   SP5 2RQ
   01794 884993
   07730 589643

   ________________________________

   • Edit

8. Support Staff 8 Posted by Richard Parslow on 19 Oct, 2018 11:38 AM

   

   Hello Eddy

   Sorry for the long delay.

   We have not been able to reproduce the error you have encountered with a blank screen when you try to use the Goalscape Mobile app on your iPhone.

   Please try uninstalling the app and reinstalling it from the App Store. If you still cannot run the app and sign in with your Goalscape credentials please post again with a screenshot of the 'blank screen'.

   All the best

   Richard

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9. 9 Posted by Andrei Aioanei on 19 Oct, 2018 12:26 PM

   

   Hello Eddy,

   We are looking on the issue and today I will update you with the status.

   Regards.
   Andrei

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10. 10 Posted by Eddy Hailwood on 19 Oct, 2018 12:42 PM

    

    Hi Richard,

    I have deleted and reinstalled goalscape and its now working.

    How do I display the graphic . The subgoals are just listed

    Cheers

    Ed

    Eddy Hailwood
    3 White Hart Cottages
    Dean Lane
    Whiteparish
    Wilts
    SP5 2RQ
    01794 884993
    07730 589643

    ________________________________

    • Edit

11. Support Staff 11 Posted by Richard Parslow on 19 Oct, 2018 12:58 PM

    

    Hi Eddy

    Splendid! Thanks for letting us know it is working fine for you now.

    Goalscape Mobile uses an indented text hierarchy (like the Goal List > Tree view in the main application) because most phone screens are too small to support Goalscape's 'goal map' UI and all its tap and drag functionality – even for those with very small fingers! We are working on ways to implement the goal map so that it can be used easily on small screens.

    Enjoy the journey!

    Richard

    • Edit