Goalscape on Mac with MAC OS Catalina

Guido Delver's Avatar

Guido Delver

11 Oct, 2019 10:50 AM

Can i run Goalscape on Mac with Mac OS Catalina?

  1. Support Staff 1 Posted by Richard Parslow on 11 Oct, 2019 01:24 PM

    Richard Parslow's Avatar

    Hello Guido

    Welcome aboard! Thanks for your inquiry.

    It appears that you have already successfully activated an installation of the standalone Goalscape Desktop software. Your Desktop licence allows you to activate the software on one machine at a time, so if that activation was on a different machine, you can download Adobe AIR and Goalscape Desktop on your machine running macOS Catalina. Activating a new installation will automatically deactivate any previously-activated installation.

    Your Desktop licence also includes a free 6-month Unlimited subscription for the separate yet compatible web application Goalscape Online (connect.goalscape.com). You can sign in there with your Goalscape username and password and create (or upload) an unlimited number of projects of unlimited size and share them with anyone you like – you can even give Free users Edit access to large shared projects (1 per Free user).

    Safari has Known Issues with Flash applications (not just Goalscape Online), so we recommend Mozilla Firefox or Google Chrome – and Chrome uses its own Flash plugin, so it should always be up to date (you may still need to Allow it though).

    Note though that there is as yet no automatic sync between Desktop and Online, so if you upload and download projects (and work on them using both products) you will need to do your own version control.

    May you achieve great goals!


  2. Support Staff 2 Posted by Richard Parslow on 02 Jan, 2020 01:06 PM

    Richard Parslow's Avatar

    Hello Guido

    Solution found!

    If you are still having trouble running Goalscape Desktop on your Mac under Catalina OS, the issue is due to a new 'quarantine' facility in Catalina being applied to the AIR framework. See the suggestion from "Jamesy" on this discussion.

    The steps are:

    1. Open the Terminal on your Mac: click the Magnifying Glass at top right and enter 'Terminal'; when it offers 'Terminal.app', double-click it.

    2. In the terminal, enter

      cd /Library/Frameworks sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

      Then use:

      ls -l@ ./Adobe\ AIR.framework/

      to check the framework is no longer quarantined

    Please let us know if this works for you.

    All the best for 2020!


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