migrating desktop license

Phillip Sloper's Avatar

Phillip Sloper

15 Jul, 2021 02:03 AM

I have recently upgrade computer and wanting to move Desktop license from old to new. What is the process please?
Installed product on new computer but cant activate it.

  1. Support Staff 1 Posted by Richard Parslow on 15 Jul, 2021 11:05 AM

    Richard Parslow's Avatar

    Hello Phillip

    Good to hear from you again – sorry you have had trouble.

    I confirm that you have spare permissions on your account so you should certainly be able to Activate your latest installation of the Goalscape Desktop app by entering your username and password at the Welcome screen (see the attached screenshot).

    Remember that your perpetual Offline license is under the username [email blocked] (not the [email blocked] address you are using to post here).

    So if problems persist when you try to Activate Goalscape Desktop using the correct username and password please post again with a screenshot of the entire application window, showing any error messages.

    All the best

    Richard

  2. 2 Posted by Phillip Sloper on 15 Jul, 2021 09:32 PM

    Phillip Sloper's Avatar

    Hi Richard

    Good to speak again.  Well I have successfully activated the license with your guidance but something very strange is making both Goalscape Online and Desktop very frustrating to use.
    2 Keys on the keyboard (namely the e and d keys) do not work correctly. Pressing e opens emoji selection and d makes a sound but I’m not sure what it is doing.  What makes this worse is that I found that ctrl-e and ctrl-d fix this but needless to say this is entirely unnatural.  Checked a bunch of other apps running at the same time on the Mac and they are all find.

    I assumed that there would be a shortcut mapping or something but I cant find anything.  Any ideas?

    Best regards
    Phillip Sloper
    Principal Consultant
    CBDKM Pty. Ltd.
    18 Dalabon Crescent
    Waramanga, ACT 2611

    Phone : 0413 651 110
    Email : [email blocked]

  3. Support Staff 3 Posted by Richard Parslow on 15 Jul, 2021 11:10 PM

    Richard Parslow's Avatar

    Hello Phillip

    Sorry you have been having trouble.

    We cannot reproduce the error with the 'd' and 'e' keys that you have experienced. Neither of those keys is a hotkey shortcut for any operation in Goalscape (even with a modifier); and there is certainly no 'emoji' feature in either Goalscape Online or Goalscape Desktop (although I understand it is a feature of some keyboards).

    The most likely cause is something affecting how the keyboard is working on that machine: possibly in your settings, or in the keyboard itself (although it does seem strange the error is affecting both Goalscape apps, but no others). To narrow the issue down to that machine (or keyboard), please try installing Goalscape Online on a different machine and see if the same thing happens (and/or, if you are using a separate keyboard, try a different keyboard).

    You can also try uninstalling and reinstalling the apps (your Desktop installation will not need to be re-Activated).

    If problems persist, please post again with the following details:

    • Model of your Mac computer (and approximate age)

    • Version of macOS you are running

    • Make of keyboard (if separate)

    All the best

    Richard

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