Two account but there is no graphic

Marcelo Kuramoto's Avatar

Marcelo Kuramoto

08 Feb, 2022 02:46 PM

I have two accounts with Goalscape:

[email blocked]
[email blocked]

and I'm sure that one of them had some graphics but I have just made a login and both are empty.
Can you help me?


Marcelo Kuramoto

  1. Support Staff 1 Posted by Richard Parslow on 08 Feb, 2022 08:22 PM

    Richard Parslow's Avatar

    Hello Marcelo

    Sorry for the confusion – please read the following carefully as it should clarify everything for you.

    You previously used the Legacy Goalscape Online software; and all your Online goalscapes (in both your accounts) are still on the Online server. To access them, you need to use the Goalscape Online app: if it is not already installed on your computer you can download it here.

    When Goalscape Online starts you will see the familiar sign-in screen (see screenshot). You can sign in there under both your accounts ([email blocked] and [email blocked]). Please bear in mind that your password may not be the same as the one you use for that account in the new web app; so if you need to reset it (for either account), please use the 'Lost password' link on the Online sign-in screen itself.

    When you sign in to the Legacy Online software (in either account) all your old Online goalscapes will appear in the workspace (or, if Closed, will be available from the list under the Home tab).

    Both your Monthly subscriptions are valid for both the web app and for the Legacy Online app. So you can 'migrate to the new world' of the web app any time you like: simply transfer your goalscapes (see the video + instructions on our blog). That will create new instances of the goalscapes in the web app, so if they were shared in Online you will need to re-share them in the web app.

    If you need anything else please post again.

    Keep achieving great goals!

    PS In case you missed our announcements, we are running Goalscape Open House webinars every Thursday at 11am EST, 8am PST. This week's (tomorrow) is fully booked; you can still register here for next week though (select 17 February in the drop-down). We'd love to hear your use case!

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