Gerda Boode's Avatar

Gerda Boode

08 Dec, 2022 03:44 PM

Is my login for Goalscape and Goalscape login the same?
Because, when I go to goalscape.com I can log in but then I don't see the projects we've already placed in Goalscape online.

  1. 1 Posted by Gerda Boode on 08 Dec, 2022 03:46 PM

    Gerda Boode's Avatar

    The question is wrong, it should be: is my login for Goalscape and Goalscape online the same?

  2. Support Staff 2 Posted by Richard Parslow on 08 Dec, 2022 04:18 PM

    Richard Parslow's Avatar

    Hello Gerda

    Last year we released the new Goalscape Web App to replace the legacy Online app as our cloud solution. They are different products and work from separate user databases, so you may have set a different password for each app. If you need to reset the password for either, you can use the 'Lost password?' link on the login screen for the Web App, or the sign-in screen for the legacy Online app. If you do not see our password-reset email in your Inbox immediately, please check your spam filter.

    The two products also access a different set of goalscapes, so you will need to transfer your old goalscapes from the legacy Online app to the new Web App – see the video + instructions in our Migrating goalscapes blogpost. If you had shared any of your goalscapes with others, you will need to re-share them in the Web App. Please note that we are intending to deprecate the legacy Online software in the next few weeks, so we recommend that you do your migration sooner rather than later.

    Gerda, we are really interested to know how you are using Goalscape at KNSB and would love to give you some tips to make the most of it. So we’d like to offer you a quick (20 - 30 min) FREE Goalscape Coaching Session with Double Olympian and Goalscape founder Marcus Baur. Please book a time here – and we are happy to run it as an onboarding workshop for your new users, so you are welcome to invite as many others as you wish.

    Keep achieving great goals!

    PS You can now contact us using the Chat facility available in the Web App itself, by clicking Support or the bubble at the foot of the screen (which is also on every page of our website).

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